VeryWell Privacy Policy

This Privacy Policy sets out how VeryWell collects, processes, protects, discloses, and destroys personal data provided by users of its online casino and sportsbook platform. The document applies to all personal information submitted through the site, including during registration, account use, and payment transactions. All data processing activities carried out by VeryWell are conducted on the basis of user consent, unless an alternative lawful basis applies under applicable United Kingdom law. Users are encouraged to read this document in full to understand how their personal information is handled and what rights are available to them.

Privacy and Data Protection

VeryWell collects personal data that users provide directly, as well as information generated through the use of its services. This data is processed in accordance with applicable United Kingdom legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Types of Personal Data Collected

The following categories of personal information may be collected:

  • Full name and date of birth;
  • Contact details, including email address and telephone number;
  • Residential address and proof of identity documents;
  • Financial information, including payment method details;
  • Account activity, transaction history, and gameplay records;
  • Device and technical data, including IP address and browser type.

Purpose of Collection

Personal data is collected for the following purposes:

  • Verifying user identity and age in line with regulatory requirements;
  • Managing and maintaining user accounts;
  • Processing deposits, withdrawals, and related financial transactions;
  • Fulfilling legal and compliance obligations, including anti-money laundering checks;
  • Improving platform performance and user experience.

Protection Measures

VeryWell applies a range of technical and organisational measures to safeguard personal data. These include encrypted data transmission, access controls, and secure storage systems. Only authorised personnel are granted access to personal information, and all data handling procedures are subject to internal review.

User Rights

In accordance with UK data protection law, users hold the following rights:

  • The right to access personal data held about them;
  • The right to request correction of inaccurate or incomplete information;
  • The right to request deletion of personal data, subject to legal retention obligations;
  • The right to restrict or object to certain types of processing;
  • The right to data portability;
  • The right to withdraw consent at any time, without affecting the lawfulness of prior processing.

Requests relating to any of the above rights may be submitted through the contact channels available on the VeryWell platform.

Use of Collected Information

Personal data collected by VeryWell is used strictly for lawful, specified, and transparent purposes. The platform does not process personal information in any manner incompatible with the purposes for which it was originally collected.

How Personal Data Is Used

Collected information is used across the following areas:

  • Account services: Processing registrations, verifying identities, and managing ongoing account activity;
  • Transactions: Facilitating deposits, withdrawals, and the accurate recording of financial activity;
  • Service improvement: Analysing platform performance and identifying areas for technical enhancement;
  • Marketing communications: Sending promotional content and offers to users who have provided explicit consent to receive such communications;
  • Analytics: Monitoring user behaviour and platform usage patterns to support informed operational decisions;
  • Regulatory compliance: Meeting obligations imposed by the UK Gambling Commission, financial regulators, and applicable data protection authorities.

Lawful Basis for Processing

All data processing activities are conducted on at least one of the following lawful bases:

  • User consent, freely given and capable of being withdrawn;
  • Performance of a contract to which the user is a party;
  • Compliance with a legal obligation;
  • Legitimate interests pursued by the operator, where these do not override the user’s fundamental rights.

Personal data is retained only for as long as is necessary to fulfil the relevant purpose or to meet legal requirements.

Access to Information

Users of the VeryWell platform retain the right to access, update, and request deletion of their personal data at any time, subject to applicable legal obligations.

Accessing and Updating Personal Data

Users may review the personal information held about them by contacting the VeryWell support team through the channels provided on the platform. Upon receipt of a verified request, the relevant data will be made available within the timeframe specified by UK data protection law.

To request a correction of inaccurate or outdated information, users should submit details of the specific data in question along with the accurate replacement. Corrections will be applied promptly following verification.

Requesting Deletion

Users may request the deletion of their personal data where:

  • The data is no longer necessary for the purposes for which it was collected;
  • Consent has been withdrawn and no alternative lawful basis for processing applies;
  • The data has been processed unlawfully.

Requests for deletion are subject to any legal or regulatory retention obligations that require VeryWell to retain certain records for a defined period.

Consent to Security and Payment Processing

By using the VeryWell platform, users acknowledge and accept that identity verification and security checks may be conducted as part of the account management process. Users further consent to the processing of payment data by authorised third-party payment service providers engaged to facilitate financial transactions on the platform.

Protection of Children’s Privacy

The VeryWell platform is strictly intended for individuals aged 18 years and over. Access to gambling services by persons under the legal age is prohibited in accordance with United Kingdom law and the conditions of the platform’s operating licence.

Age Verification

VeryWell operates age verification procedures at the point of registration and may request documentary evidence at any stage to confirm that a user meets the minimum age requirement. However, without the submission of valid identification documents, the operator cannot independently verify the age of every individual who accesses the site.

Handling of a Minor’s Data

If a parent or legal guardian believes that a person under the age of 18 has registered an account or submitted personal data to VeryWell, they should contact the support team immediately. Upon receipt of a valid request and sufficient supporting information:

  • The relevant account will be suspended pending investigation;
  • Any personal data attributed to the minor will be deleted from the platform’s records;
  • The matter will be handled in compliance with applicable UK data protection and child protection legislation.

VeryWell does not knowingly collect or retain personal data from individuals under the age of 18.

International Data Transfers

In the course of operating its services, VeryWell may transfer personal data to countries outside the United Kingdom where its partners, service providers, or data processors are based. Such transfers may occur in connection with payment processing, identity verification, fraud prevention, or other operational functions.

Basis for International Transfers

By using the VeryWell platform and submitting personal data, users provide their consent to the potential transfer of that data to jurisdictions outside the UK. All international transfers are carried out in accordance with applicable data protection law, including the requirements set out under the UK GDPR.

Confidentiality Obligations

All third-party partners and processors who receive personal data as part of an international transfer are required to:

  • Maintain appropriate technical and organisational safeguards;
  • Process personal data solely for the purposes specified in the relevant data processing agreement;
  • Comply with confidentiality obligations equivalent to those applied by VeryWell;
  • Refrain from disclosing personal data to unauthorised parties.

Where required by law, appropriate transfer mechanisms, such as standard contractual clauses approved by the UK Information Commissioner’s Office, are applied to ensure adequate protection.

Use of Cookies

Cookies are small text files placed on a user’s device by a website during a browsing session. They are used to store information about the user’s preferences, session activity, and interaction with the site.

How VeryWell Uses Cookies

The platform uses cookies for the following purposes:

  • Statistical analysis: Collecting anonymised data on site visits and usage patterns to support performance monitoring;
  • Behavioural analysis: Tracking how users navigate the platform to identify areas for improvement;
  • Personalisation: Storing preferences and settings to tailor the experience to individual users;
  • Site improvement: Identifying technical issues and optimising platform functionality based on usage data.

Cookie Retention

Cookies placed by the VeryWell platform are retained for a period of up to 12 months, after which they expire automatically. Users may manage or delete cookies through their browser settings at any time.

User Control

Users retain the right to accept or decline non-essential cookies. Declining certain cookies may affect the functionality of some features on the platform. Further information on managing cookies is available through the browser settings of the relevant device.

Acceptance of Privacy Policy

By accessing and using the VeryWell platform, users are deemed to have read, understood, and fully accepted the terms of this Privacy Policy. This acceptance applies from the moment a user registers an account or begins to interact with any feature of the site.

Current Version

The version of this Privacy Policy currently published on the VeryWell platform supersedes all previous versions. Where updates are made to this document, users will be notified in accordance with the platform’s standard communication procedures.

Continued Use

Continued use of the platform following the publication of an updated Privacy Policy constitutes acceptance of the revised terms. Users are encouraged to review this document periodically to remain informed of any changes to how their personal data is handled.

If a user does not agree with the terms of this Privacy Policy, they should cease using the platform and contact the support team to arrange account closure.

Third-Party Privacy Practices

In certain circumstances, VeryWell may share personal data with third parties. All such disclosures are conducted in accordance with applicable UK data protection law and are limited to what is necessary for the specified purpose.

Circumstances for Data Sharing

Personal data may be disclosed to third parties in the following situations:

  • Legal compliance: Where disclosure is required by law, court order, or regulatory authority, including the UK Gambling Commission or the Information Commissioner’s Office;
  • Dispute resolution: Where personal data is necessary to investigate, defend, or resolve a dispute involving a user;
  • Contractual obligations: Where a third-party service provider is engaged to perform functions on behalf of the platform, such as payment processing, identity verification, or fraud prevention.

Scope of Disclosure

Where the identity and nature of the relevant third party is published on the VeryWell platform, users may refer to that information directly. In cases where a third party is not publicly listed, users will be informed of the purpose and scope of any proposed data disclosure prior to it taking place, to the extent permitted by law.

Consent

By submitting personal data to VeryWell and continuing to use its services, users provide their consent to the sharing of their information with authorised third parties in the circumstances described above. This consent is subject to the protections and limitations set out in this Privacy Policy.

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