VeryWell Rules and Regulations in the United Kingdom

By accessing the VeryWell platform and using any of its services, users enter into a legally binding agreement with the operator. These general terms set out the basis on which services are made available and define the responsibilities of both the platform and the user.

User Agreement and Eligibility

Access to VeryWell is permitted solely to individuals who meet all of the following eligibility criteria:

• Must be at least 18 years of age;
• Must be a resident of or physically located in a jurisdiction where online betting is legally permitted;
• Must not be a current employee, contractor, or affiliate of the operator;
• Must have completed the registration process and provided accurate, verifiable personal information;
• Must not have a self-excluded account or be subject to any active restrictions.

Registration on the platform is limited to one account per individual. Duplicate accounts are not permitted and may result in the suspension of all associated accounts.

Platform Use and Content Protection

All content published on the VeryWell platform, including but not limited to software, data, text, odds displays, and design elements, remains the intellectual property of the operator or its licensors. Users are granted a limited, non-transferable licence to access and use the platform strictly for personal, non-commercial purposes.

The following uses are not allowed:

• Copying, distributing, or reproducing any platform content without prior written consent;
• Using automated tools, bots, or scripts to interact with platform services;
• Attempting to reverse-engineer, modify, or interfere with platform software;
• Using the platform for any unlawful purpose.

Right to Modify Terms

VeryWell reserves the right to amend, update, or replace any part of these terms and conditions at any time. Users will be notified of significant changes via registered email or prominent notice on the platform. Continued use of the platform following such notification constitutes acceptance of the revised terms.

Liability Limitations

To the fullest extent permitted by applicable law, VeryWell’s liability to any user in connection with the use of the platform shall be limited to the net deposit value held in the user’s account at the time of the relevant claim. The operator accepts no liability for losses arising from circumstances beyond its reasonable control, including technical failures attributable to third-party service providers.

All betting activity conducted through VeryWell is subject to the rules set out in this section. These rules apply to all bet types, markets, and sporting events available on the platform.

Eligibility to Place Bets

To place a bet on the platform, a user must:

• Hold a fully verified, active account in good standing;
• Have sufficient cleared funds in their account balance;
• Be located in a jurisdiction where the relevant bet type is legally permitted;
• Not be subject to any account restrictions or temporary suspension.

Bet Acceptance

All bets are subject to acceptance by VeryWell. The platform reserves the right to decline, limit, or void any bet at its discretion, particularly in circumstances where:

• There is evidence of pricing errors in published odds;
• The relevant event has already commenced at the time of bet placement;
• The bet is identified as part of a coordinated or abusive wagering pattern;
• Applicable legal or regulatory restrictions apply to the event or market in question.

A bet is only confirmed once the user receives an on-screen confirmation and the corresponding transaction is reflected in the account history.

Minimum and Maximum Betting Amounts

Betting limits on the VeryWell platform are applied at the account, market, and event level. Specific limits vary depending on the sport, event type, and market selected. Users may view applicable limits within the bet slip prior to confirming any wager. VeryWell reserves the right to apply individual account limits based on account history and risk assessment.

Calculation of Winnings

Winnings are calculated by multiplying the accepted stake by the confirmed odds at the time the bet was placed. Odds may be displayed in decimal or fractional format as selected by the user. In the event of an odds error identified after bet acceptance, the platform reserves the right to void the bet and return the stake to the user's account.

Cancellation and Void Bets

A bet may be voided under the following circumstances:

• The relevant event is cancelled or postponed beyond the applicable timeframe;
• An obvious pricing or technical error affected the odds displayed;
• Regulatory requirements mandate the cancellation of a specific market;
• The bet was placed in breach of these terms.

Voided bets result in the full stake being returned to the user's account. No partial voids are applied unless stated in event-specific rules.

All financial transactions on the VeryWell platform are processed in accordance with applicable United Kingdom financial regulations. Users are responsible for ensuring that all payment details provided are accurate and belong to accounts held in their own name.

Deposits

Funds may be deposited into a VeryWell account using the payment methods made available at the time of transaction. Accepted methods may include debit cards, bank transfers, and approved e-wallets. Credit card deposits are not accepted in the United Kingdom in accordance with Gambling Commission regulations.

Key deposit rules include:

• Minimum deposit amounts vary by payment method and are displayed at the point of transaction;
• Deposits are credited to the account balance once cleared by the relevant payment processor;
• Third-party deposits are not permitted under any circumstances;
• VeryWell does not charge fees for standard deposits, though the user’s payment provider may apply independent charges.

Withdrawals

Withdrawal requests are processed to the same payment method used for the most recent deposit where technically possible. If this is not available, alternative verified methods may be used at the operator’s discretion.

Applicable withdrawal conditions include:

• A minimum withdrawal threshold applies and is displayed within the cashier section;
• Identity verification must be completed before any withdrawal can be processed;
• Withdrawal processing times vary by method, typically ranging from 24 hours to five business days;
• Requests may be subject to review periods in accordance with KYC and AML obligations.

Identity Verification (KYC)

In compliance with the UK Gambling Commission’s requirements, all users are required to complete identity verification before withdrawals are approved and at any point during account activity where verification is deemed necessary. Required documentation typically includes:

• Government-issued photographic identification;
• Proof of address dated within the last three months;
• Evidence of the payment method used, where required.

Failure to provide satisfactory documentation within the requested timeframe may result in withdrawal delays or account suspension.

Transaction Restrictions and Cancellations

Deposit transactions cannot be reversed once processed. Pending withdrawal requests may be cancelled by the user prior to processing, provided the cancellation is submitted before the transaction enters the payment processor’s system. Cancelled withdrawals return funds to the account balance immediately.

VeryWell is committed to supporting safer betting practices and provides a range of tools designed to assist users in maintaining control over their gambling activity. These tools are available to all registered users at no cost and can be accessed through the account settings section.

Available Control Tools

The following responsible gambling features are available on the platform:

• Deposit Limits: Users may set daily, weekly, or monthly deposit caps to restrict the amount added to their account within a given period;
• Loss Limits: Restrictions can be applied to cap the total amount lost over a defined timeframe;
• Session Time Limits: Users may set maximum session durations to limit continuous play;
• Reality Checks: Periodic on-screen notifications can be enabled to remind users of the time spent on the platform;
• Self-Exclusion: Users may request a self-exclusion period of a minimum of six weeks, during which access to the account is suspended entirely;
• Account Closure: Users may request permanent closure of their account at any time.

Limit reductions take effect immediately. Increases to existing limits are subject to a 24-hour cooling-off period before becoming active.

Self-Assessment

VeryWell encourages all users to periodically assess their betting behaviour. A self-assessment questionnaire is available within the responsible gambling section of the account. This tool is intended to help users identify signs of problematic gambling behaviour at an early stage.

External Support Organisations

Users seeking additional support may contact the following independent organisations:

• GamCare (www.gamcare.org.uk): Provides free counselling, support, and information for people affected by problem gambling;
• BeGambleAware (www.begambleaware.org): Offers advice and resources on safer gambling practices;
• Gambling Therapy (www.gamblingtherapy.org): Provides free international support services for those affected by gambling;
• GamStop (www.gamstop.co.uk): Allows users to self-exclude from all UK-licensed online gambling sites simultaneously.

VeryWell cooperates fully with GamStop and honours all self-exclusions registered through the national scheme.

VeryWell operates under a strict Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) policy in compliance with the Proceeds of Crime Act 2002, the Terrorism Act 2000, and the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017. The platform is required by law to take all reasonable steps to prevent the use of its services for financial crime.

Identity Verification Requirements

All users are subject to Know Your Customer (KYC) verification procedures. The scope and timing of verification checks may vary based on account activity, deposit levels, and risk indicators. In accordance with regulatory obligations, enhanced due diligence may be applied to accounts presenting higher risk profiles.

Verification procedures may require the submission of:

• Government-issued photographic identification;
• Proof of residential address;
• Evidence of the source of funds used for betting activity;
• Documentation confirming source of wealth in cases involving higher-value transactions.

Transaction Monitoring

All financial activity on the platform is subject to ongoing monitoring. Automated systems are in place to identify unusual or suspicious patterns, including:

• Large or irregular deposits and withdrawals;
• Repeated transactions structured to remain below reporting thresholds;
• Activity inconsistent with the user's stated account purpose or profile;
• Rapid cycling of funds through the account without corresponding betting activity.

Suspicious Activity Reporting

VeryWell is legally obligated to report suspicious activity to the relevant authorities, including the National Crime Agency (NCA), without notifying the account holder. No liability shall attach to the operator for any account restrictions or reporting actions taken in good faith under applicable AML legislation.

Consequences of Policy Violations

Accounts found to be in breach of AML obligations may be subject to:

• Temporary suspension pending investigation;
• Permanent closure of the account;
• Freezing of funds held in the account pending legal review;
• Reporting to appropriate regulatory or law enforcement authorities.

VeryWell processes personal data in accordance with the United Kingdom General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This section summarises how personal information is collected, used, and protected in connection with the use of the platform.

Personal Data Collected

The platform collects personal data across several categories, including:

• Identity Data: Full name, date of birth, and government identification details;
• Contact Data: Email address, telephone number, and residential address;
• Financial Data: Payment method details, transaction history, and account balance information;
• Technical Data: IP address, browser type, device identifiers, and session data;
• Usage Data: Betting history, session activity, and platform interaction records;
• Communications Data: Records of correspondence with the customer support team.

How Personal Data Is Used

Personal data is processed for the following lawful purposes:

• Verification of user identity and eligibility in accordance with regulatory requirements;
• Processing of financial transactions and maintaining accurate account records;
• Compliance with legal obligations, including AML and responsible gambling duties;
• Detection and prevention of fraud, abuse, and prohibited activity;
• Communication with users regarding account status, changes to services, or legal matters;
• Improvement of platform services through aggregated, anonymised analysis.

Personal data is not sold to third parties. It may be shared with regulated third-party service providers, regulatory bodies, and law enforcement authorities strictly as required.

User Rights Under UK GDPR

Registered users hold the following rights in relation to their personal data:

• The right to access a copy of personal data held by the platform;
• The right to request correction of inaccurate or incomplete data;
• The right to request erasure of personal data, subject to legal retention obligations;
• The right to restrict or object to certain forms of data processing;
• The right to data portability in a structured, machine-readable format;
• The right to lodge a complaint with the Information Commissioner’s Office (ICO).

Requests relating to personal data rights may be submitted through the platform’s designated data protection contact channel. Responses are provided within 30 calendar days in accordance with UK GDPR timelines.

VeryWell applies a range of technical and organisational security measures designed to protect the platform, user accounts, and all associated financial and personal data. These measures are reviewed and updated on a regular basis to address evolving risks.

Data Encryption

All data transmitted between the user's device and the VeryWell platform is encrypted using Transport Layer Security (TLS) protocol. This ensures that sensitive information, including login credentials, financial details, and personal data, is protected during transmission. Data held at rest is similarly encrypted in accordance with current industry standards.

Account Access Controls

Users are responsible for maintaining the confidentiality of their account login credentials. The platform supports the following access security measures:

• Two-factor authentication (2FA) is available and strongly encouraged for all accounts;
• Automated account lockout procedures are triggered following repeated failed login attempts;
• Users are required to set a strong, unique password at the point of registration;
• Session tokens expire after a defined period of inactivity to reduce the risk of unauthorised access.

Activity Monitoring

Continuous monitoring systems are in operation across the platform to detect and respond to anomalous activity. These systems are designed to identify:

• Unusual login patterns or access from unrecognised devices or locations;
• Atypical account activity inconsistent with established user behaviour;
• Potential indicators of account takeover or credential compromise;
• Automated or scripted access attempts targeting the platform.

In the event that a security incident is identified affecting a user's account, VeryWell will notify the affected user promptly and take immediate steps to secure the account, which may include temporary suspension pending investigation.

Organisational Measures

Access to user data within the organisation is restricted to authorised personnel on a need-to-know basis. All staff with access to personal or financial data are subject to confidentiality obligations and receive regular training on data security practices. Third-party service providers with access to user data are subject to contractual security standards consistent with UK GDPR requirements.