Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is ever guaranteed, and it is important to approach every session with that in mind.

Responsible gaming means staying aware of how you play and making conscious decisions about your time and money. VeryWell provides a set of control tools to support this. These tools are available to all registered players and can be adjusted at any time.

Key principles to keep in mind

• Set a budget before you start and stick to it;
• Treat gambling as entertainment, not as a source of income;
• Take regular breaks to maintain perspective;
• Only play with money you can afford to lose;
• Use the platform’s available limits to manage your betting behaviour;
• Keep track of the time you spend gambling;
• Avoid gambling when you are stressed, upset, or under the influence of substances;
• Never chase losses by increasing your stakes;
• Balance gambling with other leisure activities;
• Reach out for support if your habits begin to feel difficult to control.

Maintaining these habits helps you enjoy the platform safely and sustainably over the long term.

Gambling addiction is a serious condition that can affect anyone, regardless of experience or background. Being aware of the warning signs is an important step toward protecting yourself and those around you.

The following indicators may suggest that gambling has become a problem:

• Spending more money on gambling than you can afford to lose;
• Feeling unable to stop or reduce your gambling despite wanting to;
• Gambling to escape stress, anxiety, or other emotional difficulties;
• Lying to family or friends about how often or how much you gamble;
• Neglecting work, studies, or personal relationships due to gambling;
• Borrowing money or selling possessions to fund gambling activity;
• Feeling restless or irritable when not gambling;
• Continuing to gamble after significant financial losses in an attempt to recover them;
• Losing interest in hobbies or activities you previously enjoyed;
• Experiencing guilt or shame after gambling sessions.

If you recognise several of these signs in yourself or someone you know, it is important to seek help as soon as possible. Gambling addiction is treatable, and a range of professional support services are available in the United Kingdom.

Taking action early can make a significant difference. VeryWell encourages all players to use the tools and resources available to them to keep their gambling under control.

The following practical steps can help prevent or address problem gambling:

• Use deposit limits to cap how much money you add to your account within a set period;
• Set session time limits to control how long you play in a single sitting;
• Activate reality check notifications to receive reminders of how long you have been playing;
• Use the self-exclusion feature to take a break from the platform for a defined period;
• Contact customer support to request a temporary account suspension if you feel you need immediate distance;
• Speak to a trusted person, such as a friend or family member, about your gambling habits;
• Seek professional counselling from a certified gambling therapist;
• Explore self-help tools provided by national organisations such as GamCare or Gamblers Anonymous UK;
• Keep a personal diary of your gambling sessions to identify patterns in your behaviour;
• Remove payment methods from your account to reduce impulsive decisions.

These tools and steps are designed to give you greater control and make it easier to maintain a healthy relationship with gambling.

A number of trusted organisations in the United Kingdom provide free, confidential support for people affected by gambling addiction. Reaching out to these services is a positive and courageous step.

• GamCare – the leading provider of support, information, and counselling for problem gamblers in Great Britain. Available via www.gamcare.org.uk and the National Gambling Helpline: 0808 8020 133 (free, 24/7);
• Gamblers Anonymous UK – a fellowship of men and women who share their experience and support one another in recovering from gambling addiction. Available via www.gamblersanonymous.org.uk;
• BeGambleAware – an independent charity providing resources, tools, and a helpline for those concerned about their gambling. Available via www.begambleaware.org;
• GamStop – a free national self-exclusion scheme that allows you to restrict your access to all UK licensed gambling websites and apps. Available via www.gamstop.co.uk;
• Gordon Moody Association – provides residential treatment and therapeutic support for those with severe gambling problems. Available via www.gordonmoody.org.uk;
• NHS Northern Gambling Service – offers specialist NHS treatment for gambling addiction across England. Available via www.northerngamblingservice.nhs.uk.

All of the above services are free to access and staffed by trained professionals.

If you are concerned about your gambling or need assistance activating any of the available responsible gaming tools, the VeryWell support team is available to help. Players in the United Kingdom can reach the support team through the following channels:

• Live Chat – available directly on the VeryWell website for immediate assistance;
• Email – players can submit a detailed enquiry to the support team via the official contact email address listed on the platform;
• Help Centre – a dedicated section on the website containing guidance on account controls, limits, and self-exclusion options.

The support team can assist with setting deposit limits, activating self-exclusion, or signposting to external help organisations. All communications are handled with full confidentiality.